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Social Media Chat Support
2 weeks ago
**DUTIES AND RESPONSIBILITIES**:
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
**REQUIREMENTS**
- Min SPM with 3 years experience in Call Center Customer Service / Diploma with 1 year experience in Call Center Customer Service or Degree/Fresh Graduate with min 6 months experience in Call Center Customer Service.
- Open for fresh graduate
- Able to read, write, and speak fluently and spontaneously in Mandarin and English.
- Willing to work in 24/7 rotational shift
**Job Type**: Permanent
**Salary**: RM3,500.00 - RM4,000.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Are you willing to work on 24/7 rotational shift?
- When is your availability date to join?
- Can you read and write in Mandarin?
**Experience**:
- Chat Support: 1 year (preferred)
- Call Center: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
