IT Production Support

2 weeks ago

Petaling Jaya, Malaysia DXC Technology Full time

**DXC Technology** helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

**Work Location: IOI City, Putrajaya**

**Work Arrangement: Fully onsite, Monday to Friday (5 days a week)**

**About the Role**

The role involves managing production stability, incident resolution, and continuous improvement while collaborating closely with business support, infrastructure, and IT service teams across global locations.

Positions are open for both **experienced** and **senior** professionals, depending on years of experience and technical depth.

**Experience Level**
- ** Experienced**: 2-6 years of experience in IT Service Management, with the ability to quickly acquire functional or technical understanding.
- ** Senior**: More than 6 years of experience in IT Service Management, Infrastructure, or as an IT Business Analyst.
Experience in the **finance, banking, or insurance** industry is preferred.

**Academic Requirements**
- Bachelor’s or Master’s degree in Information Technology, Engineering, or Finance/Banking (with strong IT orientation).
- ** ITIL certification** is an advantage.

**Required Technical Skills**
- Understanding or hands-on experience with **data feeding tools** such as **MQ** and **FTPs**.
- Knowledge of **SQL** (preferably Oracle); able to execute standard queries (SELECT, UPDATE).
- Familiarity with **incident and problem management** processes, ideally within a regulated industry.
- Experience using IT ticketing systems such as **Remedy**, **ServiceNow**, or **JIRA**, including reporting and analysis.

**Key Responsibilities**
- Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors.
- Manage and resolve **technical incidents** (both minor and major) in accordance with organizational processes and SLAs.
- Monitor and analyze root causes of production disruptions, and recommend preventive measures to reduce recurrence.
- Maintain clear and consistent communication with business users, IT teams, and operational risk functions.
- Participate in **change management** and **release planning** to assess and mitigate potential production risks.
- Coordinate and execute **testing and sanity checks** during change windows or weekend releases.
- Update and enhance documentation, procedures, and knowledge bases for production-related incidents and resolutions.

**Ideal Profile**
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and coordination abilities across technical and business teams.
- Proactive, structured, and able to manage multiple priorities in a dynamic environment.

Learn more about DXC and what we do: DXC offerings

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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