Deskside/tech Bar

1 day ago

Petaling Jaya, Malaysia Total IT Global Full time

**Key Responsibilities**:

- Provide face-to-face support to VIPs, resolving technical problems or escalating as needed to restore service efficiently.
- Perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
- Provide deskside support to employees for hardware, software, network, and other IT-related issues.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Provide remote support and resolve tickets within the agreed SLA and with high customer satisfaction.
- Image and deploy new laptops/desktops and install authorized software.
- Document, track, and monitor incidents using ServiceNow or similar systems.
- Support hardware, peripherals, enterprise software, device provisioning, re-imaging, and international travel device support.
- Assist with IMAC (installs, moves, adds, changes) activities and technology upgrades.
- Ensure compliance with security and confidentiality policies.
- Support Audio-Visual conferencing technology and live meeting streaming services.
- Collaborate with cross-functional teams to improve support and user satisfaction.
- Perform password resets and provide user account support.
- Participate in **Depot support**, including hardware replacement and configuration.
- Perform **Asset Management**, tracking inventory, asset tagging, and ensuring lifecycle compliance.

**Experience**:

- Mac OS: 5 years (required)

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