IT Support Manager

2 days ago

Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

**Summary**:
We are seeking a highly motivated and experienced IT Support Manager to lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds. As an IT Support Manager, you will be responsible for the day-to-day operations of the IT support team, ensuring that they are providing high-quality support to our customers. You will also be responsible for the development and implementation of new support processes and procedures.

**Responsibilities**:

- Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
- Ensure that the IT support team is providing high-quality support to our customers.
- Develop and implement new support processes and procedures.
- Manage the IT support budget.
- Mentor and develop junior IT support staff.
- Stay up-to-date on the latest cybersecurity threats and vulnerabilities.
- Respond to security incidents in a timely and effective manner.

**Qualifications**:

- 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
- Experience in leading and coaching a team of IT professionals.
- Experience in implement or maintain security solutions including SIEM, firewalls, EDR and etc.
- Proven ability to develop and implement new support processes and procedures.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with cybersecurity threats and vulnerabilities is a plus.

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

**Experience**:

- IT support: 5 years (preferred)
- manager: 3 years (preferred)

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