Technical Service Delivery Manager

2 weeks ago

Petaling Jaya, Malaysia Capcon Asia Full time

**Company Introduction** - Malaysia-based tech company with 20 years in Web & Mobile Development. - Building Go-To-Market solutions; Website, E-com, CRM, Loyalty, Digital Marketing - Have niche in-house saas marketing products and build bespoke Tech solutions - Software House for external enterprise / cloud based solutions **Projects** - Build new solutions from scratch for external customers - Varying in size and scope from 1 month to 1 year+ projects - Enhance & optimize existing projects, ensuring continuous improvement and support. - Collaborate on projects in diverse sectors; Finance, E-Com. Medical, Pharma etc **Tech Stack**: - (Note > Service Delivery Manager is _**not**_coding hands on / you do not need experience in the below)_ - .Net,.Net Core 5.0+, - React Native / Flutter - JavaScript: React.js / Angular.js / Node.js **Responsibilities** - Leading a software engineering team; recruitment, performance assessment, training and mentoring - Understand the projects scope of delivery & responsible for end-to-end management of projects - Ensuring that systems, procedures are in place to meet required quality standards and SLAs - Taking ownership of critical incidents and post-incident reviews - Service delivery performance, meeting customer expectations and driving future demand - Providing accurate and regular reports to the management on performance of the service delivery - Collaborating with technical partners to set standards for software, infrastructure and security - Ensuring that projects are delivered to comply with latest RMIT, Outsourcing and Security guidelines **Job Requirements** - Project management - Experienced in dealing with 3rd party service providers - In-depth knowledge of escalation procedures, incident management, resource planning and other disciplines related to service delivery, e.g. ITIL principles **Level** - 3 years in a Project Manager or Delivery Manager role (Software / IT Projects) - Or a Technical Lead, leading a team of engineers for a 3rd party / external client **Location** - Fully On-Site (Working Hour: 9am to 6pm) - Petaling Jaya (Reachable by LRT Station) - Permanent role Pay: RM11,000.00 - RM14,000.00 per month Work Location: In person

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