Service Delivery Manager

4 days ago

Petaling Jaya, Malaysia Mesiniaga Berhad Full time

**Work Location**: Petaling Jaya
**Employment Type**: Contractual

**Roles and Responsibilities**
- Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
- Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the company context.
- As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line.
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
- Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
- Drive internal and third party service review meetings covering performance, service improvements, quality and processes.
- Deliver excellent Presentation and Audio Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability.
- Assessing customer feedback and using their expertise to establish, improve, and refine services.
- Responsible for financial management and reporting and optimizing processes.
- Managing finances and budgets.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.

**Requirements**:

- At least 3 years of working experience in the related field is required for this position.
- Possess operational skills (problem management, change management, incident management, etc.) required to manage an IT outsourcing operations team.
- Experienced working in a process-oriented environment.
- Considerable experience relating to relationship management and quality control skills.
- Experienced as an Incident/Crisis Manager in previous roles.
- Excellent computer skills and possess the ability to use business support software.
- Able to assess, design, develop and document technical and process improvements.
- Possess strong team work attitude and has the attention to detail.
- Proficient in English (both written and verbal).

**Get in touch with us today**:

  • Service Delivery Manager

    1 week ago

    Petaling Jaya, Malaysia TESS INNOVATION SDN BHD Full time

    As a Service Delivery Manager, your main role is to meet end-user demands, solve customer problems, and drive client satisfaction. One of the key responsibilities is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. You are...

  • IT Service Delivery Manager

    5 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

    **Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

  • Service Delivery Manager

    4 days ago

    Petaling Jaya, Malaysia Johnson Controls Full time

    **What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...

  • Service Desk Service Delivery Manager

    4 days ago

    Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • Service Delivery Manager

    4 days ago

    Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...

  • Delivery Services Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Hewlett Packard Enterprise Full time $60,000 - $120,000 per year

    Delivery Services ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...

  • Technical Service Delivery Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Capcon Asia Full time 1,320,000 - 1,680,000 per year

    Company IntroductionMalaysia-based tech company with 20 years in Web & Mobile Development.Building Go-To-Market solutions; Website, E-com, CRM, Loyalty, Digital MarketingHave niche in-house saas marketing products and build bespoke Tech solutionsSoftware House for external enterprise / cloud based solutionsProjectsBuild new solutions from scratch for...

  • Executive, Service Delivery Management

    2 days ago

    Petaling Jaya, Selangor, Malaysia FUJIFILM BI Malaysia Full time 90,000 - 120,000 per year

    Job Overview:The Executive will be responsible for the overall management and operational support of Fujifilm BI Service Delivery Operations' client accounts in the achievement of the account strategic and operational objectives.The personnel will manage multiple accounts with MPS/Guardia contracts.Perks:Education & Financial Aid schemesYearly Annual Holiday...

  • Service Delivery Specialist

    1 week ago

    Petaling Jaya, Malaysia Technology Bucket (M) Sdn Bhd Full time

    **Key Responsibilities**: - Ensures the services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to specific...

  • Project Manager

    2 weeks ago

    Petaling Jaya, Malaysia Hitachi Sunway Information Systems Sdn Bhd Full time

    Project management and managed services contract scope & delivery management - Work with prospects / customers and solution design / solution architect / pre-sales team to ensure project (from herein “project” refers to one-time implementation projects and also managed services contract scope and delivery) scope of work meeting prospects' / customers'...