Executive, Service Delivery Management

2 weeks ago

Petaling Jaya, Selangor, Malaysia FUJIFILM BI Malaysia Full time

Job Overview:

The Executive will be responsible for the overall management and operational support of Fujifilm BI Service Delivery Operations' client accounts in the achievement of the account strategic and operational objectives.

The personnel will manage multiple accounts with MPS/Guardia contracts.

Perks:

  • Education & Financial Aid schemes
  • Yearly Annual Holiday stay
  • Leave in-lieu (additional 1 day leave for public holiday that falls on Saturday)
  • EPF 14%
  • Medical, Healthcare & Insurance coverage
  • Optical & Dental

Key Responsibilities:

1. Contract Implementation

  • Participate in account implementation strategies, services content, delivery schedules and contract commencement dates with Fujifilm BI Business Analyst, Solutions Architect, Sales, and implementation teams
  • Manage Service Level Agreements and achievement of Service Level objectives.
  • Review and document workflow processes (or amendments) enabling contracted service delivery for each customer site

2. Contract Lifecycle Management

  • Accountable for customer contract services operations:
  • Deliver contracts within the agreed SLA fulfilling customer expectations and negotiate changes as appropriate ensuring value for money for the customer.
  • Manage the resource requirements to achieve the agreed production targets ensuring adequate contingency plans are in place.
  • Ensure that all core Operational processes are being adhered to and utilized
  • Ensure effective use of resources and tools to enable delivery of defined levels of Services
  • Maintain and manage the required processes supporting service delivery in allocated MPS/GUARDIA contracts
  • Conduct monthly/quarterly Account review, communications strategy in conjunction with Sales, Operations staff and customers and identify potential business opportunities with relevant reports and operations information.
  • Manage and organize training on new products and tools for the customer post implementation to staff and customers
  • Responsible for activities to grow the revenue of the contract managed.
  • Responsible for providing value-added service and/or solution required by the customer during the contract life cycle.

3. Billing and Recharge info to customers

  • Gathering, Validation and Compilation of relevant information to substantiate billing requirements to contracted site based on SLA (all in-scope services - FX devices, 3rd party & professional services); meter readings, overtime, papers, consumables etc. info.
  • Develop cost recovery recharge & summary reports as per SLA and customers' requirement.
  • Ensure all invoices are processed flawless and timely.

4. Accountable and Manage customer & staffs' satisfaction and ensure Customer expectations are met

  • Maintain positive relationships with customers, peers, sales, administration, and other Fujifilm BI units to ensure a smooth Services solutions implementation / installation and operation.
  • Develop on-going training and counseling and guidance to staffs.
  • Escalation point for Docucare/Onsite Staff for all account management issues.
  • Implement and manage customer satisfaction monitoring processes for Fujifilm BI clients
  • Accountable for the recruiting, education, development, and retention of team members (Docucare/Onsite Staff).
  • Provide appropriate communication, support, and interface to both internal and external customers
  • Conduct Customer Satisfaction survey, analyze the results and develop countermeasures

*Only shortlisted candidates will be contacted

  • Service Delivery Manager

    6 days ago

    Petaling Jaya, Selangor, Malaysia Weblite Full time

    At Teneo, the Service Delivery Manager manages and leads the Technical Services Team and is responsible for maintaining strong customer relationships and ensuring that services are delivered seamlessly to our clients. This person will also have complete end-to-end ownership of projects. The ideal candidate should have solid administrative and technical...

  • Delivery Services Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Hewlett Packard Enterprise Full time

    Delivery Services ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...

  • E-Commerce Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Supermom Management Service Full time

    1. Overall E-commerce Operations ManagementDevelop and execute end-to-end e-commerce strategies across platforms such as Shopee, Lazada, TikTok Shop, and the company website.Plan and drive annual, quarterly, and monthly sales targets, ensuring the team achieves all KPIs.Oversee store performance, growth roadmap, and platform compliance.2. Product & Listing...

  • Technical Service Delivery Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Capcon Asia Full time

    Company IntroductionMalaysia-based tech company with 20 years in Web & Mobile Development.Building Go-To-Market solutions; Website, E-com, CRM, Loyalty, Digital MarketingHave niche in-house saas marketing products and build bespoke Tech solutionsSoftware House for external enterprise / cloud based solutionsProjectsBuild new solutions from scratch for...

  • Service Delivery Coordinator

    1 week ago

    Petaling Jaya, Selangor, Malaysia Lenovo Full time

    This position requires to handle communications with customers (external) and stakeholders (internal), addressing services-related requests and supporting service escalations. The main tasks include: review of service requests from customers, deliver resolutions, ensure timely billing. They will support the Service Delivery Manager (SDM) to ensure desired...

  • E-Commerce Sales Advisor

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Supermom Management Service Full time

    Key Responsibilities1. Online & Offline Sales and Customer ConsultationHandle customer inquiries, quotations, and product recommendations through Shopee, Lazada, TikTok Shop, WhatsApp, and the company website.Approach potential customers offline using company-provided leads/materials and provide professional product presentations to increase purchase...

  • Sales Advisor

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Supermom Management Service Full time

    Key Responsibilities1. Online & Offline Sales and Customer ConsultationHandle customer inquiries, quotations, and product recommendations through Shopee, Lazada, TikTok Shop, WhatsApp, and the company website.Approach potential customers offline using company-provided leads/materials and provide professional product presentations to increase purchase...

  • order management executive

    1 week ago

    Petaling Jaya, Selangor, Malaysia Acson Malaysia Sales & Service Sdn Bhd Full time

    About the role Acson Malaysia Sales & Service Sdn Bhd is seeking a highly passionate, self-motivated and detailed oriented team player to join our team in Petaling Jaya, Selangor. As an Order Management Executive, you will play a key role in ensuring smooth end-to-end order processing, coordinating closely with internal teams and customers, and supporting...

  • Delivery Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Aethir Full time

    Aethir is the leading DePIN, enterprise-grade, AI-focused GPU-as-a-Service provider in the market. By leveraging a highly distributed cloud computing infrastructure, we help GPU providers serve AI and gaming customers at scale. Our mission is to deliver powerful AI chips for enterprise clients while supporting cloud gaming for hundreds of thousands of users...

  • Client Delivery Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia NTT DATA, Inc. Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Managed...