Service Delivery Coordinator

6 days ago

Petaling Jaya, Selangor, Malaysia Lenovo Full time

This position requires to handle communications with customers (external) and stakeholders (internal), addressing services-related requests and supporting service escalations. The main tasks include: review of service requests from customers, deliver resolutions, ensure timely billing. They will support the Service Delivery Manager (SDM) to ensure desired customer satisfaction & service KPIs are fulfilled.

The desired candidate has knowledge of commonly used concepts, practices and procedures within services support functions. The target is to ensure excellent service standards and maintain high customer satisfaction for Service Delivery.

Ideal candidates will possess excellent communication skills, proactive attitude, organized, analytical, logical, and experience in many different areas of services.

Key responsibilities:

  • Serves as primary point of contact (besides SDM) for customer inquiries/orders, complaint and ensuring that all issues are resolved in timely and satisfactory manner.
  • Update the product catalogue, onboard customers into SNOW and collaborate closely with the transition team to comprehend the process mapping that has been established.
  • Executing and coordinating order management process right from forecasting until invoicing.
  • Manage deployment of Lenovo devices (Desktop, Laptop and Tablet etc..) and 3rd party product between partner and customer.
  • Coordinate collection of unused (due to attrition or end of contract) machines from customer premise back to storage location or funder
  • Monitor and manage the inventory levels.
  • Perform device and accessory asset management.
  • Set up pertinent tracking for SLA monitoring or any other necessary metrics.
  • Prepare monthly billing file for invoicing and work with relevant team to ensure invoice is issued in timely manner as per contract.
  • Maintain and provide data for internal and external report (ie: MBR, QBR)
  • Build solid working relationships with the partners to ensure smooth deployments and excellent order management.
  • Actively participate in UAT enhancement testing and give recommendation to further improve overall service delivery.
  • Develop and maintain a thorough understanding of the organization's products and services, ensuring that accurate information is provided to customers.
  • Coordinate with vendors or other departments to resolves customer incidents, ensuring customer service is delivered to a high standard.

Position requirements:

  • Proven customer service experience, customer oriented
  • Ability to interact with the Client (Customer) as and when necessary and possess strong communication skills and active listening to adapt to different situations.
  • Organized & analytical: provides accurate, valid and complete information by using the right methods/tools.
  • Prior project management experience and strong skills in project administration will be a plus
  • Ability to work under minimum supervision and as a team player, ensuring good communication across multiple teams within and outside the organization.
  • Fairly experience and knowledgeable on account operations (PR/PO/Invoice/Payment clearance)
  • Familiar with CRM systems and practices as well as ticketing tools (preferably JIRA, ServiceNow)
  • Ability to multi-task, prioritize & manage time effectively to meet deliverable's deadlines.
  • Must have attitude towards learning and implementing newer things often.
  • Bachelor's degree preferred.
  • ITIL certification and PRINCE2/PMP is preferable.
  • Minimum 3 years' service coordination experience, ideally in IT services environment

  • Service Delivery Manager

    4 days ago

    Petaling Jaya, Selangor, Malaysia Weblite Full time

    At Teneo, the Service Delivery Manager manages and leads the Technical Services Team and is responsible for maintaining strong customer relationships and ensuring that services are delivered seamlessly to our clients. This person will also have complete end-to-end ownership of projects. The ideal candidate should have solid administrative and technical...

  • Event Coordinator

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Runningman Instant Delivery Sdn Bhd Full time 33,600 - 36,000 per year

    Join Our Leading Corporate Catering CompanyTransform ordinary events into exceptional culinary experiences with us. We specialize in catering for events like seminars, meetings, trainings, birthday, wedding and festive occasions, delivering quality and creativity to our corporate clients.Key Responsibilities:We are excited to announce the opening for the...

  • Service Coordinator

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Hisense (Malaysia) Sdn Bhd Full time 40,000 - 60,000 per year

    Job Descriptions: -Field Service Management:Oversee daily field service operations, ensuring timely and quality service delivery.Managing the resources and ensure service coverage is provided according to the agreed resource capacity.Team Coordination:Assign tasks to field service personnel, ensuring the right technician with the appropriate skills is...

  • Managed Services Operations Coordinator

    4 days ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Penta Consultancy Sdn. Bhd Full time

    Job Responsibilities:- Support the Service Delivery Manager in tracking daily team activities and deliverables- Monitor and ensure team compliance with SOPs and internal workflows- Maintain and update documentation related to operational processes and service delivery- Coordinate team scheduling, leave planning, and task handovers- Prepare internal reports...

  • Customer Service Coordinator

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia CONVERGINT SINGAPORE PTE. LTD Full time 30,000 - 60,000 per year

    Thriving the CONVERGINT WayConvergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and...

  • Service Delivery Specialist

    2 days ago

    Petaling Jaya, Selangor, Malaysia WISE AI Full time

    Wise AI is seeking a dedicated Service Delivery Specialist to join our team. Responsible for ensuring that services are seamlessly delivered to clients, the Service Delivery Specialist provides continuity in service and acts as an advocate for the client. In this role, you'll manage project deliverables with agile methodologies, maintain clear communication...

  • Delivery Services Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Hewlett Packard Enterprise Full time $60,000 - $120,000 per year

    Delivery Services ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from...

  • Technical Service Delivery Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Capcon Asia Full time 1,320,000 - 1,680,000 per year

    Company IntroductionMalaysia-based tech company with 20 years in Web & Mobile Development.Building Go-To-Market solutions; Website, E-com, CRM, Loyalty, Digital MarketingHave niche in-house saas marketing products and build bespoke Tech solutionsSoftware House for external enterprise / cloud based solutionsProjectsBuild new solutions from scratch for...

  • Executive, Service Delivery Management

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia FUJIFILM BI Malaysia Full time 90,000 - 120,000 per year

    Job Overview:The Executive will be responsible for the overall management and operational support of Fujifilm BI Service Delivery Operations' client accounts in the achievement of the account strategic and operational objectives.The personnel will manage multiple accounts with MPS/Guardia contracts.Perks:Education & Financial Aid schemesYearly Annual Holiday...

  • Marine Service Coordinator APR

    6 days ago

    Petaling Jaya, Selangor, Malaysia Danfoss Full time

    The Impact You'll Make Danfoss is looking for a Marine Service Coordinator who will be responsible for ensuring the smooth and efficient delivery of Danfoss Drives service to our maritime customers. This involves coordinating service activities, acting as a liaison between customers, service technicians, and internal departments, and ensuring timely and...