Luxury Brand Key Account Executive

1 week ago

Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

**Responsibilities**:

- Build relationships with the assigned new and existing luxury brands by being the go-to person when it comes to supporting their needs at ZALORA
- Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with an accurate forecasting and internal performance management
- Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
- Liaise with brands on campaign objectives and work with Marketing to incorporate Sellers promotions into ZALORA’s marketing calendar
- Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
- Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and co-ordinate with internal teams to fix the issues for an improved customer journey
- Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance to senior management
- Leading the commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion and conflict management/resolution skills

**Requirements**:

- 1-2 years of work experience
- Excellent English skills required
- Bachelor in Business, Marketing, Finance or related field
- Experience studying and/or working abroad preferred
- Exposure in e-commerce and luxury industry is preferred
- Advanced negotiation and customer relationship building skills

**The ZALORA Story**

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

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