Reservation Officer

**Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. As Reservations Officer you will directly support the Revenue Manager in driving the performance of the reservations team on property. You will ensure...

**SCOPE OF ROLE**: Actively maintains current customers and seeks out new business the effective use of salesmanship. To ensure business secured for the lounge is thoroughly understood to facilitate seamless service and the exceeding of the customers’ expectations. **RESPONSIBILITIES**: - To distribute admission instruction sheet and revised slip to all...

**Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to,...

**Job Description**: RRC Officer 1) To take incoming telephone calls from Stations or internal departments relating to a range of specified escalation cases within the empowerment, SOPs and service recovery provided. 2) To work as part of a team of RRC officer and carry out the tasks as stated in the Function Authorization. 3) To work to agreed...

Front Office Responsibilities: - Efficiently and professionally manage guest check-in and check-out procedures. - Handle reservations through OTAs, the ABS system (via Channel Manager), walk-ins, online, and telephone bookings, ensuring accuracy and timeliness. - Verify payment methods during check-in and process all transactions securely. - Allocate rooms...

Front Office Responsibilities: - Efficiently and professionally manage guest check-in and check-out procedures. - Handle reservations through OTAs, the ABS system (via Channel Manager), walk-ins, online, and telephone bookings, ensuring accuracy and timeliness. - Verify payment methods during check-in and process all transactions securely. - Allocate rooms...

**Working Location**: **NapZone Kuala Lumpur International Airport KLIA Terminal 2 (KLIA2)** **Responsibilities**: - Manage check-ins and check-outs of hotel guests. - Handle reservations made online or via phone. - Verify payment methods and assign rooms to guests. - Inform guests about special offers and promotions. - Assist in organizing transport...

**Operation Hour: 24hours x 7** **RRC Officer** **1) To take incoming telephone calls from Stations or internal departments relating to a range of specified escalation cases within the empowerment, SOPs and service recovery provided.** **2) To work as part of a team of RRC officers and carry out the tasks as stated in the Function Authorization.** **3)...

Job Description: Responsible for greeting customers, processing rentals and answering and receiving telephone call enquiries, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with drivers for customer pick-ups for shuttle service. Key Responsibilities: - Greet customers...

You are strong and experienced hotel ambassador who excel at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...