HR Analyst

**Overview**:
rhi are looking for an experienced HR Analyst
- Knowledge Management to implement the global S&S (Service and Solutions) knowledge management strategy within our clients internal global HR shared services team.

On offer is a 12-month contract and 5 day a week office-based role at our clients' premium headquarters in Bangsar South, Kuala Lumpur.

The HR Analyst -Knowledge Management, is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. You will also receive and execute knowledge deliverables from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implement the global S&S knowledge management strategy. The knowledge management analyst will identify, create and promote knowledge materials that will help colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the clients people portal knowledge base.

**Responsibilities**:
Execute
- Format, publish and archive knowledge materials in accordance with established writing guidelines.
- Evaluate and update materials created by stakeholders
- Use outlined processes and tools to handle knowledge and content queries.
- Build effective relationships with global capability hub colleagues and content owners.
- Demonstrate leadership by guiding and developing knowledge analysts and influencing key stakeholders, fostering an inclusive and collaborative work environment.
- Drive the execution of global knowledge strategies, ensuring seamless integration across GCHs. Identify gaps and opportunities for optimization and innovation in knowledge processes and systems.

Maintain
- Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
- Identify and update knowledge-based assets due to new system releases or process changes in partnership with the knowledge management coach
- Use analytics tools and user feedback to continually assess the effectiveness of the knowledge base. Propose and execute data-driven recommendations for improving knowledge accessibility, discoverability, and content relevance.

Promote
- Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
- Escalate technical issues or configuration change requests to the relevant stakeholders when necessary.
- Support continuous learning and development of knowledge management capability.
- Take on the responsibility of being the main representative for projects involving knowledge, ensuring the entire process is seamless.
- Coach knowledge management specialist to deliver the best possible experience to colleagues and to encourage development as people professionals.

**Qualifications**:
Qualification
- Bachelor’s degree in a relevant technical/business field or equivalent experience
- Experience in HR or another shared services environment is preferred
- Knowledge management qualification from recognised institution or equivalent experience is preferred
- 1 year of coaching others and 2-5 years in a shared services environment is preferred.
- User of Sharepoint, Salesforce - added advantage

Other
- You have a knowledge background as involve in project - oversee HR knowledge
- You have exposure in content writing or technical writing - good to have
- Understand that this is not a remote role - Office based Mon-Fri
- Chatbot experience - good to have

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**About rhi**

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.
- We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

**Diversity Statement**

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.