HR Analyst

**Overview**:

- rhi is recruiting for a HR Analyst - People Care Advisor, to join our clients team based in KL, Malaysia.

The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes. The role holder will also perform people and culture transactions and contribute to continuous improvement activities.

This is a contract opportunity until the 30th of November 2025.
- This role is a hybrid position - 3 days in the office, 2 days wfh
- ASAP starters required

**Responsibilities**:
**Responsibilities**:
This role will be the first point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management.
- Life event queries (how to, when, where)
- Time and attendance queries (how to, what type, when)
- Reward, performance and compensation queries
- Coaching line managers through employee relations queries
- Providing exit guidance
- Use our clients operating framework and service enabling technologies to manage queries.
- Create, update, triage and/or resolve cases according to our services commitment
- Follow defined problem and incident management processes, escalate where necessary
- Proactively seek advice on unclear processes and suggest solutions to problems
- Evaluate high risk cases/trends and deliver regular updates to leads
- Support basic people and culture system(s) navigation
- Diagnose individual system queries and seek resolution
team
- Support proactive project activities
- Support new joiners, movers and leavers by providing enhanced care services
- Identify and execute continuous improvements opportunities
- Support knowledge creation and maintenance
- Support global change and implementation projects
- Support cyclical people and culture activities

**Qualifications**:
**About you**:
**Essential Experience and Knowledge**:

- Bachelor’s degree in HR/relevant business field required
- 1 - 3 Experience in a HR or other shared services environment is preferred - Open to Graduates
- HR generalist/practitioner or related/equivalent experience
- Shared services experience & customer service background preferred
- Problem solving skills demonstrated through experience in case management
- Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights
- Risk Management - able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk
- Customer focus - Puts the customer at the heart of decision making
- Solution focus - applies judgement and common sense and seeks to identify solutions which will add value
- Inclusion and working together - proactively builds and maintains inclusive relationships with a diverse set of

stakeholders.
- Must be English speaker

**Desriable Criteria**:

- Foundational knowledge of CRM tools - Workday / Salesforce
- Foundational knowledge of Microsoft 365
- Foundational knowledge of Workday or other HR data management system
- Chinese Speaker

**About rhi**

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.
- We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

**Diversity Statement**

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.