Content Reviewer

2 weeks ago

Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

**Position Title: Content Reviewer (Indo Speaker)**

**Working Location: Petaling Jaya**

**Tenure: 1 year contract / Renewable basis**

**Salary: RM 3,500 + Shift allowance**

**Working Hour: Rotational Shift Basis**

**Responsibilities**:

- Organize, categorize, and publish content and information using specific tools and channels.
- Review, classify and/or eliminate highly sensitive content.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality.
- Serve as an advocate for the user community.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Participate in continuous training programs and workgroup discussions for optimal development in the role.

**Job Requirements**:

- Sound coping, emotional resilience, and stress-management skills.
- Excellent comprehension, communication, and (Indonesian) language skills.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
- Strong attention to detail.
- Comfortable synthesizing and analyzing information from multiple streams.
- Strong critical thinking and decision-making skills.
- Deep familiarity and passion for the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
- Ability to work differing work rotations/shifts and non-standard work hours.
- Flexible in meeting changing business needs in a fast-paced environment.
- Commitment to quality, efficiency, and effectiveness.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- Flexible in working shift (24*7) rotation basis/ may be required to work weekends and holidays.

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM3,500.00 per month

**Language**:

- Indonesian (preferred)

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