Operations Specialist

2 weeks ago

Damansara, Malaysia Marsh McLennan Full time

We are seeking a talented individual to join our** Middle Office team**at **Marsh & McLennan Asia Business Services (MMABS)**. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

**Operations Specialist - Middle Office (Broking support for Hong Kong market)**
- To provide support to Client Executives and Brokers, facilitate placement of policies and deliver excellent client service for the businesses.
- To contribute towards and meet internal targets in respect of error reduction, quality checking and processing

**We will count on you to**:

- Coordinate end-to-end client onboarding including system setup, compliance checks, and documentation.
- Liaise with brokers, insurers, and internal teams to gather necessary client and placement information.
- Process insurance transactions such as invoices, slips, cover notes, and premium payments in accordance with guidelines.
- Maintain and update records for contracts, adjustments, endorsements, and financial postings.
- Prepare and review policy documentation to ensure accuracy and compliance with company standards.
- Monitor workflow progress, manage deadlines, and escalate delays to ensure timely policy servicing.

**What you need to have**:

- Possess a bachelor’s degree in any field with a minimum of **3 years of working experience in insurance operations, policy servicing** or a related support function.
- ** Must be fluent in Cantonese to support the Hong Kong market and proficiency in English and Malay is also essential**.
- Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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