International Office Officer

**Key Responsibilities**
- **Visa Guidance and Processing**
- **Compliance with Malaysian Immigration Laws**
- Ensure the institution’s compliance with immigration laws under the **Immigration Department of Malaysia** and guidelines issued by the **Ministry of Higher Education (MOHE)**.
- Stay updated with any changes to Malaysia's immigration policies and regulations affecting international students.
- Ensure that students maintain valid student pass status throughout their study period, advising them on renewal deadlines and conditions for post-study visas.
- **Student Welfare and Immigration Support**
- Provide expert advice to students on work rights (e.g., part-time employment rules) and visa regulations during and after studies.
- Assist students in handling visa rejections, appeals, and overstay issues in collaboration with relevant authorities.
- **Liaison with Government and Other Authorities**
- Serve as the primary liaison between the institution, EMGS, the Immigration Department of Malaysia, and other relevant governmental bodies.
- Coordinate with admissions, finance, and academic departments to ensure visa compliance and prompt processing of documents.
- Conduct workshops and briefings for international students regarding visa regulations, renewals, and legal obligations in Malaysia.
- **Case Management and Documentation**
- Track visa renewals, cancellations, and expiry dates, notifying students of upcoming deadlines.
- Prepare reports on the number of international students, visa processing statistics, and compliance audits as requested by management or regulatory authorities.
- **Risk Management and Problem-Solving**
- Identify potential risks or challenges related to student visa processing and provide effective solutions.
- Handle emergency cases related to immigration status and assist students with resolving urgent visa issues.

**Qualifications**
- **Education**:

- A diploma / bachelor’s degree in a relevant field such as International Relations, Immigration Law, Education Management, or any related discipline.
- **Experience**:

- At least 2-3 years of experience working in visa processing, immigration advisory, or a similar role, preferably within an educational institution.
- Knowledge of Malaysian immigration laws, visa processes, and the requirements of EMGS.
- **Skills**:

- Strong understanding of Malaysian immigration regulations and procedures for international students.
- Excellent interpersonal and communication skills, with the ability to interact with students from diverse cultural backgrounds.
- Proficiency in using visa management software and the EMGS online portal.
- Detail-oriented, with strong organizational skills to manage multiple cases and deadlines.
- Problem-solving skills, especially in resolving visa complications and compliance issues.

**Skills and Competencies**
- **Cultural Awareness**:

- Ability to work effectively with students and stakeholders from diverse national and cultural backgrounds.
- **Legal and Regulatory Knowledge**:

- In-depth knowledge of the **Education Malaysia Global Services (EMGS)** requirements and the Malaysian Immigration Act.
- **Administrative Skills**:

- Proficiency in managing documentation and student records in compliance with data protection laws and university policies.

**Additional Requirements**
- Ability to work in a fast-paced environment, especially during peak periods (e.g., start of semesters and enrolment periods).
- Willingness to attend relevant immigration training and workshops to remain up-to-date on changes in visa policies and immigration law.
- Legal work authorization to operate in Malaysia.

Pay: RM2,500.00 - RM3,000.00 per month