Travel Platform Customer Service Mandarin Speaker

3 days ago

Cyberjaya, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Wanted to have a career change? This might be a place for you to shine

We are hiring for Mandarin Customer Service for Travel Platform to join our team

**Job Description**:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Salary Package: Basic RM 4,500+ Shift allowance + KPI allowance

Working Location: Cyberjaya

Rotational Shifts (weekends & public holidays)
Monday to Sunday - 5 working days + 2 days off
24/7 working shift ( 8 hours + 1 hour break)

Job Requirements:

- Fluent in Mandarin & English (B2 or above)
- SPM and above
- 6 months of Customer Service experience is needed

Interested? Come join as a part of our team now

**Job Types**: Full-time, Permanent

Pay: From RM4,500.00 per month

**Benefits**:

- Dental insurance
- Gym membership
- Opportunities for promotion
- Professional development
- Vision insurance

Application Question(s):

- Are you comfortable to work in rotational shift?

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)

**Location**:

- Cyberjaya (preferred)

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