Client Relations Intern

2 weeks ago

Cheras, Malaysia Plixitt Solutions Full time

HIRING TALENTED INTERNS
Job Details

**Work Model**: Hybrid (Up to 10 days monthly in office)

**Work Location (if required to be in office)**: Cheras Business Centre, Kuala Lumpur

**Working Days**: 5 days a week (Monday to Friday, or Saturday to Wednesday), excluding public holidays

**Working Hours**: 10:00 AM to 7:00 PM

**Monthly Allowance**: RM1,000 excluding performance bonuses and sales commissions
Key Responsibilities
- Approach and maintain an advisory relationship with clients.
- Coordinate between clients and departments, and to schedule calls or meet-up for addressing client’s concerns, feedback or complaints with regards to our services and plans.
- Provide quality and meaningful advise for clients in terms of our services and plans.
- Prepare an effective sales pitch to attract the attention of potential clients and to encourage conversions.
- Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner.
- Identify sales leads and contact all potential clients immediately to encourage conversions.
- Processing quotes, invoices, payments, and subscriptions.
- Follow up with our clients on their satisfaction on our services.
- Encourage existing clients to foster a long-term partnership with us.
- Keeping records of client’s interactions, transactions, comments, and complaints.
- Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction.

Job Benefits
- Work on real client projects, interacting with clients and contributing to the successful execution of digital marketing campaigns
- Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and the latest marketing technologies
- Connect with clients, industry professionals, and internal teams, expanding your professional network within the digital marketing space
- Gain exposure to various industries through interactions with clients from different sectors, broadening your understanding of digital marketing across diverse businesses
- Earn commission on successful client acquisitions or upselling, providing a direct financial incentive for your efforts in building and maintaining client relationships
- Be recognized and rewarded for outstanding performance with monthly performance bonus
- Monthly transport allowance
- Medical leave entitlement
- Full-time career advancement opportunities

**; Requirements**:
- Keen understanding of the latest social media trends and emerging platforms.
- Knowledge, experience and skills on digital marketing, specifically on Facebook, Instagram and TikTok ads are added advantages.
- Knowledge, experience and skills on graphics design, photo and video editing, and the use of Adobe products are added advantages.
- Minimum SPM holder for Malaysians or any equivalent for non-Malaysians. Students or graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage.
- Strong communication skills to collaborate with a cross-functional team.
- Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail.
- Able to work under pressure in a fast paced environment.
- Proficient in both spoken and written English and Mandarin. Bahasa Malaysia (Malay) is an added advantage.
- Analytical, data-driven person with strong problem solving skills.
- An intern period of a minimum of three months or above is preferable.

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