Business Services Applications

2 weeks ago

Selangor, Malaysia Brenntag Full time

**BUSINESS SERVICES APPLICATIONS & OPERATIONS SUPPORT MANAGER**:
Our team in **Shah Alam** currently has an opening for a **Business Services Applications & Operations Support Manager**

**YOUR ROLE & RESPONSIBILITIES**:
**Job Summary**

The role of Business Services Applications & Operations Support Manager will report to the Senior Director Global Business Services Platforms.

**Responsibilities**:
**Strategy & Planning**
- Develop, implement, and maintain policies, procedures, and associated training plans for support & administrator team.
- License and contract management and budget planning.
- Application standardization and harmonization.
- Participate in the development of IT strategies and budget planning.

**Operational & Support Management**
- Provide business requirement analysis and adopt appropriate Applications to support business.
- Manage Application Level 1 & Level 2 support for Applications under Business Services platforms\
- Manage and set priorities for Application support and administration tasks/ projects.
- Provide performance statistics and reports for Applications support and administration.
- Applications administration and platforms management - i.e., managing SaaS platform by working with relevant teams to ensure established service levels are achieved.
- Develop and maintenance of standard operations and support procedures.
- Manage operational costs; conduct near and long-term financial forecasts for expanded scope of tools & Applications/user base.
- Licenses & Contract management, including maintenance of inventory, license renewal, license clean up and related budget and procurement (purchase new or renewal).
- Direct and manage a team of support & administrators, including performance reviews and corrective action when necessary.
- Manage service providers to ensure the quality of services meet defined SLA.
- Assist with the planning and deployment of security measures to ensure compliance with Brenntag Global Security Policies and meeting all regulatory requirements.

**YOUR PROFILE**:

- Bachelors’ Degree or equivalent experience in computer sciencce, information technology
- Strategic thinker who is business-centric and customer-focused; Demonstrate the ability to translate businesses requirements into technology solution
- Clear thinker who can piece together system and data flows (downstream, midstream, and upstream) and to identify business/user impacts, data flow, and process flow.Also, to mitigate risks
- Ability to build and leverage vendor/services provider relationships to improve support
- Prioritize and manage multiple programs simultaneously, strong project management and organizational skills
- Executive presence and Cross-Culture Awareness
- Good experiences of Operation Support Management
- Good knowledge of IT Service Management systems
- Exceptional knowledge of service delivery, and proven track record of service level agreement accomplishments.
- Strong understanding of ITIL concepts
- Excellent communication and interpersonal skills
- Excellent analytical and troubleshooting skills
- Self-starter, proactive, and collaborative
- Can inspire and motivate team members

Other Requirements
- Chemical Industry Experience a plus
- PMP certified a plus
- LEAN experience a plus

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