F&b Captain

**Location**: AVI Pangkor Beach Resort

**Department**: F&B

We are looking for a responsible, service-driven **F&B Captain** to support daily operations and ensure our guests enjoy a smooth and memorable dining experience.

**Responsibilities**:

- Act as the shift leader and support the Supervisor in managing daily operations and overseeing the service team on the floor.
- Conduct pre-opening checks to ensure tables are properly set, cutlery is polished, condiments are replenished, and buffet areas are ready for service.
- Allocate service stations to F&B Assistants and ensure proper table coverage.
- Assist with guest seating, present menus, and take food & beverage orders when required.
- Verify all order slips before sending to the kitchen and ensure correct items are served to the correct guests.
- Monitor the sequence of service, ensuring timely clearing, beverage refills, and upselling of menu items.
- Guide and support junior staff during service; correct errors promptly and discreetly.
- Handle minor guest requests or complaints and escalate issues to the Supervisor when necessary.
- Conduct side-duty checks (condiments, cutlery, glass polishing, etc.) before and after service.
- Supervise banquet/event setups: assign tasks, check table layouts, and ensure smooth service flow during functions.
- Prepare simple reports/logbook entries on shift issues, guest feedback, and operational needs for Supervisor/Executive review.
- Record daily sales, upselling achievements, and guest counts to support P&L tracking.
- Monitor proper handling of food & beverage items to reduce wastage and breakage.
- Report discrepancies in sales postings, discounts, or complimentary items to the Supervisor.
- Ensure accurate side-duty stock counts (linen, glassware, condiments) for monthly cost tracking.
- Provide monthly feedback on service-related costs such as breakage or staff meal wastage.

**Benefits**
- Hostel Provided
- Meals Provided
- Birthday Treat
- Medical Benefits

**Requirements**:

- Certificate in Hospitality/Hotel Management or related field.
- Minimum **1 year experience as F&B Captain or senior F&B Assistant**.
- Experience in the **hotel industry is an added advantage**.
- Fluent in **Bahasa Malaysia and English**.
- Good leadership, communication, and teamwork skills.
- Ability to work shifts, weekends, and public holidays.

Pay: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Pangkor: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Do you have a valid Typhoid vaccination?
- Do you have a valid Food Handling certificate?

**Experience**:

- F&B Captain: 1 year (preferred)

Work Location: In person