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Chat Support

2 weeks ago

Kuala Lumpur, Malaysia Jom Kerja! Full time

**Requirements**
- Must be able to speak, read and write in_**English and Mandarin**_
- Able to work on rotational shift/ night shift
- Fresh graduates are welcome with any field of study
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Able to receive continuous feedback and work in a fast-paced working environment

**Responsibility**
- Respond to customer inquiries and provide information about products, services, or company policies.
- Guide customers through processes, such as making a purchase, setting up an account, or navigating a website.
- Identify and resolve customer issues or complaints effectively and in a timely manner.
- Escalate complex issues to higher-level support or other departments, if necessary.
- Maintain a thorough understanding of the company's products, services, and policies.
- Communicate clearly and effectively in written form, as chat support relies on written communication.
- Document customer interactions, issues, and resolutions in the company's system.

**Benefits**
- KWSP and SOCSO
- Annual leave and sick leave
- Medical & Insurance Coverage
- Career Progression opportunities

**Salary**: RM3,500.00 - RM4,500.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (required)