Mandarin Chat Support

2 days ago


Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

Chat representatives provide online customer service through a live chat support system. General responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders.

**Responsibilities**:

- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information.
- Addressing queries, complaints, and recommendations furnished by customers.
- Deferring to management in instances of uncertainty.
- Minimmum of 1 year customer service experience in a BPO company
- Be able to work on a 24/7 rptational work shift
- Have a degree or a diploma with a minimum of 1 year call centre experience in a BPO company
- Be native Mandarin speakers and fluent in speaking English

Pay: RM3,300.00 - RM3,700.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your nationality?
- what is your current salary?
- what is your expected salary?
- When are you available to start?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Service in BPO setting: 1 year (required)

**Language**:

- Mandarin (required)


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