Chat Support

2 weeks ago


Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

**Job Summary**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

Pay: RM4,000.00 - RM4,100.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Chat Support: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)


  • Chat Support

    2 weeks ago


    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Chat Support - New & Urgent Requirements* Japanese - Chat Support* We are currently #hiring for Customer Service Chat Support Japanese...


  • Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support Agent

    2 weeks ago


    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    We are looking for a skilled Chat Support Specialist to provide exceptional customer service and support to our clients.The successful candidate will possess excellent communication skills, with fluency in Korean and English. They will be responsible for handling customer inquiries, resolving issues, and providing product information in a professional and...

  • Chat Support

    3 weeks ago


    Kuala Lumpur, Malaysia Net2source LLP Full time

    Greeting from Net2Source! I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. Position - chat support Language - Mandarin, Cantonese, Chinese Location - Malaysia Shift timing - 5 days working, Rotational shifts Experience - Min 6 months CS experience / Freshers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    About GrowthfnGrowthfn is a leading provider of BPO services, committed to delivering exceptional customer experiences through innovative solutions and technologies.We are seeking a highly skilled and dedicated Chat Support Representative to join our team, supporting our mission to provide world-class customer service in a fast-paced environment.Key...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: chat - Malaysian that can speak in Cantonese and English, as staff will support Hong Kong market. Must be able to type in traditional mandarin English is...

  • Native Vietnamese

    4 days ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...


  • Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language Japenese Chat Process Chat Support - Concentrix Japanese Chat Support (Local Malaysian +...

  • Chat Support

    7 days ago


    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Other Language Expert **Timings**:Shifting Schedule (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Chat Key Skills: Vietnamese Chat Support - **Chat Support - Vietnamese** **Location: Kuala Lumpur** Pay: Basic RM4000 + Complexity allowance...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Vietnamese Chat Support - Pay - Basic: RM4000 Complexity allowance: RM500 Housing allowance: RM200 KPI monthly: up to RM300 Please be advised that profiles...

  • Chat Support

    1 week ago


    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center...

  • Chat Support

    3 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center experience SPM with min 3 years...


  • Kuala Lumpur, Malaysia growthfn Full time

    We are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...

  • Chat Support

    3 weeks ago


    Kuala Lumpur, Malaysia growthfn Full time

    The Chat Support Representative - Japanese Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Japanese. The representative will work closely with team members to...

  • Chat Support

    2 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    We are currently hiring for Chat Support to support our biggest social media client. Are you Interested or know someone that might be interested? **Education/Requirement**: - Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp **Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the...


  • Kuala Lumpur, Malaysia GRATITUDE INC. Full time

    CHAT SUPPORT -LOCAL MALAY, MANDARIN SPEAKER 23 HC. RM3.7k - RM4.1 complexity allowance + RM200 Housing allowance + KPI Allowance + Shift Allowance Can work on a rotational shift 24/7 and on weekends and holidays. Good English comms skills Pay: From RM4,100.00 per month **Benefits**: - Flexible schedule Application Question(s): - Can you read and write...

  • Chat Support

    3 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Location: Kuala Lumpur, Malaysia **Salary**: Total Package RM 9,900 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 15 Min Requirements: - Degree - Fresher also will do - Diploma - 5 year CS experience : DUTIES AND RESPONSIBILITIES: - Understand customer enquiries...

  • Chat Support

    3 weeks ago


    Kuala Lumpur, Malaysia growthfn Full time

    The Chat Support Representative - Mandarin Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Mandarin. The representative will work closely with team members to...