Operation Executive
2 weeks ago
DELIVERIES & COLLECTION Plan, monitor & control daily delivery and collection activities as per the planned schedules to ensure delivery targets are met and provision of superior service to customers, attend to delivery & collection problems/ delays and ensure they are promptly resolved. JOB ASSIGNMENT Monitor and control assignment of schedule deliveries (jobs) and available fleet to drivers to ensure operational requirements are met and smooth running of haulage operations. ACCIDENT MANAGEMENT Prepare preliminary accident report upon notification; gather relevant information and supporting documents for submission to relevant departments i.e. SMD, HSE and Technical Support for further investigation / action. DRIVER MANAGEMENT Effectively manage driver's performance through communication, coaching and counseling, managing poor performers and handling of disciplinary cases (working with HR) to optimize driver's productivity. RESPOND TO CUSTOMER INQUIRIES Ensure customer inquiries are resolved promptly by providing relevant, up-to-date information to the Customer Call Center Personnel. Ensure all delivery & collection status are updated timely and accurately in the system to ensure the Customer Call Center personnel will have access to the latest information when attending to customer inquiries. FLEET AVAILABILITY Monitor and ensure fleet are sent for corrective maintenance as and when required, and preventive maintenance as per the planned maintenance schedule in order to have sufficient fleet of roadworthy, compliance to technical and safety requirement to meet the operational requirements.
Swift Group, Malaysia's fastest growing fully integrated logistics provider, is consistently ranked as the top hauliers in Port Klang with the largest market share in terms of twenty-foot equivalent unit (TEU) volume. The Group offers logistics solutions ranging from freight forwarding & shipping; haulage; warehousing; cross border transportation; inland distribution; specialised transportation; project logistics; sales, services & spare parts; and container depot services. The Group is Multimodal Transport Operator (MTO) and PETRONAS license holders. With a growing fleet of more than 1,370 prime movers, 5,640 trailers, 1,655,000 square feet of storage capacity and 3,000 strong experienced work forces; the Group is set to become the best total logistics solutions partner in the region.
Bachelor's or Equivalent
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