Collection Officer
1 week ago
Responsibilities:
- Regimented calling to debtors for payment - 140 accounts per day & success rate
- Discussion with debtors on repayment scheme or restructuring of loan to update arrears
- Initiate site visit and searches to ascertain whereabouts of uncontactable hirer
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Take actions to encourage timely debt payments
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Other miscellaneous task assigned by Team Leader or Manager Requirements:
- SPM certification and above
- Well versed in English and Bahasa Malaysia
- Proven experience as a Collection Officer / Debt Collector or similar role
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
Build on a highly exclusive level of service delivery, we only work with a selected group of clientele thereby allowing us to be truly focused on our clients needs.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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