Collections Officer
1 week ago
**Job Summary**
Join a leading digital bank in Malaysia as a **Collector Analyst**. We're seeking a detail-oriented professional to manage delinquent accounts, execute effective collection strategies, and support customer compliance all while maintaining strong financial standards.
**Knowledge & Skills**
- Manage collections for Malaysia/Singapore consumer and SME portfolios
- Follow up with customers to secure payment arrangements
- Execute recovery actions (e.g. legal, restructuring, settlements)
- Collaborate with internal teams to align collection efforts
- Meet productivity and KPI targets
- Support additional tasks and projects as assigned
**Qualifications & Requirements**
- Min. 2 years collections experience, preferably in banking
- Mandarin proficiency is an advantage
- Strong knowledge of banking products and digital banking
- Excellent communication, writing, and negotiation skills
**Salary & Benefits**
- Immediate intake
- 13th-month salary
- Medical coverage
- Career growth opportunities
- Location: 1 First Avenue, Bandar Utama
**Additional Attributes**
- Proactive, curious, and improvement-focused
- Independent with strong judgment and time management
- Eager to learn and grow
**Job Types**: Full-time, Permanent, Contract
Pay: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Application Question(s):
- Do you have experience as a debt collector in the banking industry?
- How many years of banking debt collection experience do you have?
Work Location: In person
Expected Start Date: 06/23/2025
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