Customer Service Executive

**Job Summary**

If you are a **CUSTOMER SERVICE **professional looking for an opportunity to grow, Emerson has an exciting opportunity for you Based in our Nilai, Negeri Sembilan location; you will need to p lan and coordinate customer orders to ensure execution according to customer requirement and meet the request delivery and work with respective stakeholders to expedite if there’s any hold that will impact the schedule. Join our growing team

**In this Role, Your Responsibilities Will Be**:

- To achieve shipment target sets for each month.
- To return call to customers if unable to pick-up timely
- Attend to customer queries/complaints on order and delivery status.
- Collaborate with all departments to ensure timely information flow to customers.
- Coordinate with customers on third party inspection date.
- Liaise with MPS, Planning, Buyers, QA, Logistics for scheduling & shipment to meet customer requirements.
- Review customer orders and ensure right request delivery date for order scheduling planning.
- To resolve any customer order delivery conflicts (shorter than prospectors lead time or supplier long lead items or change order or any customer related issues) within company and customer.
- Monitor & keep track the orders progress. Communicate to customers if there’s any delayed on the delivery schedule and explore any alternative for service recovery.
- Plan the 3rd party inspection with internal 3rd party team and inform customer on the inspection schedule.
- To verify penalty claim from customers and submit for approval.
- To negotiate split shipment with customer for orders with huge quantities.
- Coordinate internal and external on any customer visit.
- Understanding on KPI that’s not meeting the target and look for opportunity of improvement.
- Provide suggestion, ideas & any improvement areas that will help on company KPIEnsure safety compliance and work on improvement whenever there’s any potential hazard identify
- **Who You Are**:
You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You build immediate rapport, even when facing difficult or tense situations. You actively listen and check for understanding. You continually scan the environment for technology breakthroughs.

**For This Role, You Will Need**:

- Minimum 2 years related working experience in manufacturing environment.Excellent in using Microsoft Excel, Power BI, Power Query will be an advantage.

**Preferred Qualifications that Set You Apart**:

- Degree in any field.
- Well-organized, motivated individual who is capable of exercising and judgement in the duties.
- Positive characteristic to accept changes and challenges. Able to work under pressure.
- Aim for result and able to work independently.Possess good communication, interpersonal skill, collaborate with people at all levels, ability to attend customers’ queries tactfully and effectively.

**Our Offer to You**:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets **. We also offer a **comprehensive medical and insurance coverage **to meet the needs of our employees.

We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion **. We welcome foreign nationals to join us through our **Work Authorization Sponsorship **.

We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential **. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance **through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment **across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

**Our Commitment to Diversity, Equity & Inclusion**

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by