Customer Service Representative
3 days ago
Provide excellent customer service by understanding the customer's needs and recommending products that best suit their needs.
- Provide post-sales support, such as following up with the customer after delivery of the product and ensuring that customer queries and concerns are addressed and resolved.
- Work with the sales team to provide product information and assist with sales-related queries.
- Record customer information, complaints, and comments to create a reference for future interactions.
- Demonstrate product knowledge and provide customers with clear and accurate product information.
**; Requirements**:
- Minimum of 1-2 years of experience in customer service, preferably in a B2C environment.
- Excellent verbal and written communication skills in English and Malay.
- Proficient in using live chat software and relevant web tools.
- Proven ability to manage customer inquiries and complaints and provide timely resolution.
- Strong problem-solving skills, ability to think on your feet and be resourceful
- Ability to work well under pressure and handle a high volume of customer inquiries.
- Prior sales-related experience would be an advantage.
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