DevOps Tech Support

4 days ago

Kuala Lumpur, Malaysia VHS CONSULTING Full time

Technical Support Engineer

**Responsibilities**:
As an technical support engineer, you must be a highly motivated, self-starter willing to listen, talk and work well with the group, offering suggestions and taking them as well. You should possess extensive experience in providing technical support in a fast-paced environment. You welcome challenges and take initiative. You write and speak your points clearly and you have serious analytical and technical skills.

Implement security patches, updates, and backups to ensure the integrity and availability of systems.

Provide proactive monitoring and proactive maintenance to prevent potential system issues.

Collaborate with cross-functional teams, including network, database, server, vendor and development team to troubleshoot and resolve complex problems.

Managing code or artifacts deployment across environment to ensure continued and synchronized functionality.

Providing customers with step-by-step guidance to resolve technical problems.

Following up on technical queries and providing prompt feedback.

Keeping a record of configuration changes and scheduling technical updates.

Documenting error reports and monitoring performance metrics.

Create and maintain technical documentation, including system configurations, procedures and troubleshooting guides.

Identify trends and patterns in support requests and proactively address recurring issues.

Job Requirements:
Bachelor’s degree in Computer Science or equivalent work related experience.

3+ years of working experience in the related fields.

In-depth knowledge of Linux (RHEL) & Windows environment.

In-depth knowledge of DevOps CI/CD pipeline with integration of following tools:
Kubernetes

Helm

Nginx

Rabbit MQ

Jenkins

JFrog Artifactory

Exceptional ability to prioritize and diagnose IT problems.

Proficiency in documenting processes and monitoring performance metrics.

Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.

Exceptional written and verbal communication skills.

Continuous learning mindset to stay updated with the latest technologies, testing practices, and customer support techniques.

Team player mindset with the ability to collaborate effectively with cross-functional teams and stakeholders.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM8,000.00 - RM9,000.00 per month

Ability to Commute:

- Kuala Lumpur (preferred)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (preferred)

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