Ocean Export Customer Service Executive

7 days ago

Bayan Lepas, Malaysia KINTETSU WORLD EXPRESS Full time

**Main Functions**
- Received booking from customer and proceed booking with co-loader / liner.
- Highlight to superior if buying cost is higher than selling to customer.
- Coordinate for cargo pick up, custom form declaration.
- Draft BL to customer, draft SI to co-loader / liner.
- Request cheque from account department.
- Billing and cost in on time.
- Send pre-alert to counterpart.
- In assist to attend problem solving on export shipment issue.
- In assist to qequest/check freight cost with liner, transporter, or other vendors when necessary and needs

**Other Functions**
- Coordinate with sales and counterpart for new shipment arrangement.
- Attending to inquiry received from/calls to customers or vendor, shipping agent, transporter and etc. related to shipment requirement. In order to resolve any outstanding issues related to that particular shipment and to get the job completed on time.
- Genarate invoice and cost in via UFS system timely once delivery to customer place is complete i.e. bill forwarding handling & etc charges involve prior custom clearance process accordance to quotation, also reimburse back the liner charges, demurrage charges, detention charges & other third party charges pay out to shipping agent, port authority or vendor. To ensure invoice and voucher confirm timely base on daily/weekly as lead time needs.
- Attend training and develop relevant knowledge, techniques and skills for personal development which ultimately benefit the company.
- Undertake other projects and activities as may be assigned by Management/Superior from time to time.

**Job Type**: Permanent

Pay: RM2,700.00 - RM3,200.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- Ocean Customer Service: 2 years (required)

Work Location: In person

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