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Retail Management Specialist

2 weeks ago

Kuching, Malaysia KOZI SQUARE SDN BHD Full time

1. Manage smooth daily operations of the supermarket, covering fresh, dry, frozen, and non-food sections, including store opening, closing, and staff deployment.

2. Ensure accurate stock management using the Dynamod system, including stock counts, expiry checks, stock-in/out tracking, and stock replenishment

3. Coordinate with suppliers to maintain sufficient stock levels, competitive pricing, and reliable deliveries.

4. Drive sales to achieve daily, weekly, and monthly targets in a fully cashless environment, while delivering excellent customer service.

5. Handle customer inquiries, complaints, returns, and guide customers on digital payment methods (e-wallet, QR code, debit/credit card).

6. Supervise, schedule, coach, and train supermarket staff to ensure smooth operations, good product knowledge, and adherence to cashless transaction procedures.

7. Implement seasonal promotions, price adjustments, markdowns for near-expiry items, and maintain attractive product displays and promotional setups.

8. Maintain cleanliness, organization, and hygiene standards across the supermarket, ensuring high product quality and freshness at all times.

9. Prepare and submit daily, weekly, and monthly reports on sales, stock movement, expiry control, and operational performance.

10. Ensure full compliance with food safety, health, operational SOPs, and digital payment regulations.

11. Monitor sales trends, product performance, and customer preferences to recommend improvements in category performance and sales strategies.

**Requirements**:
1. Diploma or Bachelor's Degree in Retail Management, Business Administration, or a related discipline.

2. Minimum 2 years of supermarket operations management or similar retail operational experience

3. Strong knowledge of supermarket operations, inventory control, and merchandising.

4. Experience working with Dynamod stock management system is an added advantage.

5. Excellent leadership, supervision, and customer service skills.

6. Proficiency in Microsoft Office and cashless POS platforms.

7. Willing to work shifts, weekends, and public holidays.

Pay: RM2,000.00 - RM5,846.18 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Retail management: 2 years (preferred)

Work Location: In person