Executive Service Manager

5 days ago


Subang Jaya, Malaysia WCT LAND SDN BHD Full time

**Job Functions**:

- Oversee the day to day operations of the banquet hall, ensuring everything runs smoothly and efficiently.
- Attend to guests/clients on arrival and departure to ensure continues experience..
- Ensure that the facilities is well-maintained, welcoming, and offers top-notch services to guests.
- To keep track of daily operating in and out record.
- Provide exceptional service to high-profile customers, including personalizing their experience and responding to their needs.
- Promoting and securing revenue for the business by capitalizing and optimizing all print and digital ads space within the facility.
- Develop services, products, procedures, policies and standards with SOP, guidelines and manuals for reference by all staff.
- Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
- Oversee the quality and variety of food and drink offered in the hall, coordinating with catering.
- Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility are well maintained.
- Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions.

**Job Requirements**:

- Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.
- Work location: Subang Jaya

**What we offer**:

- Outpatient & Dental Benefits for Self & Family
- Inpatient Benefits
- Free Parking
- Property Purchase Discount

**Job Type**: Permanent

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Customer services manager: 3 years (required)

**Language**:

- English (required)

Work Location: In person


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