Customer Care Executive

**Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for **sustainability,** quality and integrity. Our **97,000** employees operate a network of **2,650**offices and laboratories, working together to enable a better, safer and more interconnected world. - Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System. - Assist Section Head to maintain and develop the growth of Key Accounts. - Assist Section Head / Sales team follow up on business prospect. - Timeliness and accuracy on handling business inquiries as per Quality System KPI. - Build and foster collaboration with internal teams involved in service delivery. - Build and proactively manage trust relationships with Key Accounts. - Go beyond clients' core business to identify new opportunities. - Be abreast of SGS new products and services and propose them to customers as appropriate. - Assist on Debtors collection to meet DSO target. - At all times, comply with SGS Code of Integrity and Professional Conduct. - Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS and is fully implemented in accordance with ISO 17020 & MIBAS policy, 17065 & ACB policy and ISO17025 & SAMM policy"(where applicable/required). - Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when always carry out your responsibilities to ensure compliance to the HSE requirements. - Perform any other responsibilities as assigned by your reporting manager and/or Senior Management - Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System. - Assist Section Head to maintain and develop the growth of Key Accounts. - Assist Section Head / Sales team follow up on business prospect. - Timeliness and accuracy on handling business inquiries as per Quality System KPI. - Build and foster collaboration with internal teams involved in service delivery. - Build and proactively manage trust relationships with Key Accounts. - Go beyond clients' core business to identify new opportunities. - Be abreast of SGS new products and services and propose them to customers as appropriate. - Assist on Debtors collection to meet DSO target. - At all times, comply with SGS Code of Integrity and Professional Conduct. - Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS and is fully implemented in accordance with ISO 17020 & MIBAS policy, 17065 & ACB policy and ISO17025 & SAMM policy"(where applicable/required). - Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when always carry out your responsibilities to ensure compliance to the HSE requirements. - Perform any other responsibilities as assigned by your reporting manager and/or Senior Management **Qualifications** - Diploma or Degree from recognized university/college. - Minimum 1-5 years’ experience. - Able to work independently with minimum supervision. - Fluent in English and local language, high level of written and verbal in English. **Additional Information** - Able to communicate, coordinate and motivated towards a common goal. - Good interpersonal and communication skills. - Able to communicate with all level of staffs/management. - Energetic, flexible and innovative. - Able to work under pressure and long working hours. - Self-starter, fast learner and able to work independently. - Able to realize business opportunities. - Computer literate. - Good in communication, read and write in English and local language. **Leadership Competencies** - Thinks Strategically - Translates Strategy into Actions - Influences Internally & Externally - Develop Self and Other. - Collaborates Effectively - Builds High Performance Teams - Embraces Change - Delivers Superior Results