Area Assistant Manager, Southern Region

_**PURPOSE OF POSITION**:_
- Implement the sales strategy in line with business objectives of the company.
- To maximize profitable sales growth with existing and new clients
- To lead and manage CRM, CS and Operations team to accomplish business target in Southern Region and as required.
- Proactively manage daily activities of the operations and sales.
- Administer and monitor the demand on operational requirement.
- Support team on data management and administration
- Promote new products to market.
- Solving and Handling Customers issues.
- **PRINCIPAL ACTIVITIES**:_
- Support and engage with customer activities such as stock take and in-house project regularly or ad-hoc basis.
- Introduce and train customer how to the use our Online system.
- Attend to Customer’s special request on Standing Order.
- Educate customer on Pallet Care Management.
- Guide customers on Pallet Flow & Pooling Processes
- Co-ordinate on Pallet Relocation, interstate and Cross Border
- Monitoring Delivery Note and transactions posting in the system.
- Ensure day to day customer transactions are processed accurately & timely manner.
- To work closely with internal & external team to ensure smooth operations at Johor depot.
- Lead daily operations at external warehouse such as managing the exchange transaction, forklift services and diesel top up, etc.
- Manage and co-ordinate on operational demand such as pallet movement, daily transactions, trucking, and stock take activities at own and 3rd party warehouse.
- Participate and support departments when required on customer related matters such as customer enquiry and operational matters.
- Responsible on month end closing and provides necessary reports on weekly, monthly, quarterly, and ad hoc basis as required.
- Co-ordinate for office administrative compliance.
- To monitor physical pallet and book stock at depot as well as 3rd party warehouse.
- Promote existing and new products and develop new business prospect in South Malaysia, to follow up on Sales leads and referrals in the markets.
- Solving and handling on customer’s issues and simultaneously being responsible to maintain and manage customers’ expectations & satisfaction.
- Customize relationships with new, existing, and potential customers and maintain daily customer service-related matters.
- To support finance team on DSO target
- Responsible for depot material inventories, labour, equipment, depot facilities, shipping, and transportation management, comply with company policies and procedures (Safety Processes / Procedures, SOP, 5S. etc)
- **MOST FREQUENT CONTACTS (EXCL DIRECT REPORTS)**:_
- Country General Manager
- Manager, Sales & Customer Service
- Manager, Key Account & CRM, and team
- Manager, National Operations, and team
- Manager, Finance, and team
- Human Resource Asst. Manager and team
- Customers
- **LEADERSHIP REQUIREMENTS**:_
- Leadership
- Teamwork
- Business knowledge
- Outcome Focused
- Initiative / Creativity / Flexibility
- Energy and commitment
- Financial Acumen
- People Development
- Customer Skills/ Relationships
- Listening / Empathy / Understanding / Coaching
- Communication Skills

**Job Types**: Full-time, Permanent

Pay: RM6,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 3 years (required)

**Language**:

- English (required)
- Mandarin (preferred)