Team Lead, Client Services Smb Apac

2 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

**Responsibilities**:
1. Keep learning and growing - Lead a team of Support Specialists. Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond.
2. Assume Ownership - Identify areas for process, product and tooling improvement and work with our cross-functional teams to improve the experience of our clients. You will be comfortable taking risks and making decisions.
3. Be Candid and Clear - Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture.
4. Embrace change as opportunity - Bring your team on a journey through change. Help them understand the bigger picture and to see the positive aspects of a changing environment.
5. Have the bigger picture in mind - Work collaboratively with the entire SMB team to enable our sales teams. You will work closely with Training and QA to identify knowledge and performance gaps. You will work with our Vendor Management team to help us scale our support services in the future.
6. Be a champion of inclusion - You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest.

**Qualifications**:
1. Experience leading/supervising a team. Experience working in Digital Marketing and/or a Startup environment is a bonus
2. Good people management skills founded in trust and empathy
3. Fluency in written and verbal English. Fluency in another language a plus
4. Experience working with cross functional teams on product and tooling improvements
5. Comfortable working in a changeable environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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