Lead, APAC People Services

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

*Job Description*
As Lead, APAC People Services, you will own and lead the entire employee lifecycle journey across APAC, driving operational excellence, customer-centricity, and innovation in HR service delivery. You will be responsible for ensuring our People Services function meets current and future business needs through strong partnership with People Leaders, Centres of Expertise (COEs), and People Business Partners (BPs). This is a critical leadership role with accountability for team performance, service delivery outcomes, and continuous improvement initiatives across multiple markets.

Job Description

• Own and lead the entire employee lifecycle journey for People Services.
• Work together with the Leadership Team in the people strategy, design and implementation, operations planning and execution.
• Lead & develop the People Services function to meet current and future business needs through working in partnership with People Leaders to develop robust people systems, tools, processes and progressive People Team activities that add value.
• Partner with our cross functional People teams including our Centres of Expertise (COEs) and People Business Partners (BPs) to develop and deliver HR practices to the organisation.
• Oversee the day to day operations of Workday (HRIS) system for any People related matters.
• Implement continuous improvement processes to ensure that all People operational systems and processes are fit for purpose.
• Provide vision and leadership to the team by managing people, performance, development and resources effectively and in line with relevant policies and procedures.
• Manage the team and oversee appropriate scheduling models which guarantee coverage while maintaining customer satisfaction
• Support the development of the overall People Team to ensure the service continues to meet the needs of the group as a whole.
• Identify, own and manage risks arising from strategic and operational plans.
• Data management and accuracy is a priority.
• To perform any other tasks and assignments as directed by the management from time to time.
• Be our subject matter expert for all HR operations matters, both process and policy.
• Institute and review proper controls to mitigate risk and maintain data integrity
• Establish and adhere to service levels with various centres of excellence
• Analyse business processes and make recommendations for improving efficiency
• Partner with regional stakeholders to promote operational efficiency through adoption of self-service options
• Ensure an excellent customer experience as measured through quality monitoring, reviewing SLAs and making changes where needed

*Qualifications*

• 5+ of relevant experience in HR Operations, HR Shared Services, or Employee Services and a minimum of 3 years of experience managing people, teams, or supervisors.
• Exceptional communication skills (written & verbal) with a customer-first mindset.
• Strong analytical, problem-solving, and decision-making skills; able to manage complexity and ambiguity.
• Excellent organisational skills with the ability to prioritise multiple tasks and meet deadlines in a fast-paced environment.
• Solid understanding of HR principles, practices, and operational processes.
• Hands-on experience using HRIS systems; Workday experience is essential
• Experience with Jira Service Management and Confluence is a strong advantage.
• Demonstrated ability to manage and develop high-performing teams, with accountability for results and service delivery outcomes.
• Ability to balance strategic thinking with operational execution.
• Flexibility to occasionally work on public holidays due to business needs.