Technical Support Specialist

1 day ago


Bayan Lepas, Malaysia Metacloud Solution Full time

Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with are according to incident management best practices. - Maintain accurate logs of faults with resolution and contact details. - Monitor system operations and provide initial diagnosis of error, following escalation processes if required.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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