Lead Teller/lead Front Line Associate

6 days ago

Kuala Lumpur, Malaysia Western Union Financial Services, Inc. Full time

Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Lead Front Line Associate.
Western Union powers your pursuit.
At Western Union, we are searching for a qualified Lead Teller to lead our team with enthusiasm. The Lead Teller will oversee staff, work with Western Union customers, and help grow transactions and revenue. We are looking for an IC who can continuously increase the team’s productivity. The Lead Teller will be responsible for helping with hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.
Role Responsibilities
Achieve assigned branch targets.
Map competitors’ rates and service offerings.
Help hire and train employees.
Manage the branch’s budget.
Actively promote new products and initiatives.
Accountable for managing Duty Roaster in timely manner.
Provide excellent service for Western Union customers.
Allocate branch resources as per staff and client needs.
Liaise between the branch and head office and be the bridge between management and FLA’s.
Manage reports for the branches. (E.g. Finance report, WUpos report)
Solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems.
Employee engagement team building activities.
Well versed with company policies.
Role Requirements
5 yrs of customer service & business development experience (preferably in financial services or retail)
An affinity for problem-solving.
Strong communication skills.
Flexibility in work schedule.
Fluency in English - additional languages are a strong advantage.
Proficiency in MS Office tools (MS Excel, Word, Outlook)
Strong leadership skills.
Analytical skills.
Highly organized with time and team management.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**:
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few
**Your Malaysia specific benefits include**:
Annual Leave, Sick leave and Maternity / Paternity leave
Global Recognition and Rewards Programs
Group Life Policy and Group Medical Policy
Referral Program
Employee Assistance Programs
Employee Wellness
Public holidays
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.
LI-SK1
**Estimated Job Posting End Date**: 12-18-2025

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