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Customer Service Trainer

2 weeks ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Trainer

**Timings**:Night Shift (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: BPO Skills- Minimum requirement:
- Education: A diploma holder or higher is preferred.
- Minimum of 1 year relevance working experience in a voice channel in customer service
- Communication skills: Excellent verbal and written communication skills are essential for a customer

service representative.- Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.
- Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
- Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.
- Availability: Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.
- Sales skills: so some customer service representatives may be required to upsell or cross-sell products and services.
- Training: Provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.
- Experience in telco industry and serving Singapore market will be an added advantage.

What’s on offer:

- A competitive salary with performance-related pay and early morning shift allowance
- A bright, modern, and exciting place to work with excellent facilities.
- Great work culture and supportive colleagues
- Career growth opportunities
- Annual reward and recognition events
- Medical benefits