Call Center Agent

1 week ago

Petaling Jaya, Malaysia Talreso Consultancy & Advisory Full time

**Job Title**: Inbound Call Center Agent

**Project**: Takaful Repricing

**Intake Date**: April 2025

**Location**:PJ City, Jalan SS 51a/219, Seksyen 51a, 46100 Petaling Jaya

**Responsibilities**:

- This role involves handling inbound calls from customers regarding Medical Takaful certificate repricing, providing accurate information, addressing concerns and ensuring a positive customer experience. You will be a key point of contact for the customer navigating process.
- Answer incoming calls from customers regarding Medical Takaful certificate repricing, listening attentively to their needs and questions.
- Offer clear and concise information about Medical Takaful certificate repricing, including reasons for changes, new cover options, and potential impacts on premiums, Follow the FAQs provided.
- Empathetically address customer concerns and questions about repricing, offering solutions and alternatives where possible as highlighted in FAQs.
- Accurately document all customer interactions, including questions, concerns, and resolutions, in the company’s CRM system.
- Ensure accuracy and completeness of customer data within the CRM system, adhering to data privacy and security protocols.
- Follow all company policies and procedures related to customer service, medical takaful repricing and data handling.
- Properly escalate complex or unresolved issues to appropriate personnel (supervisor) for future assistance.
- Participate in team meetings, training sessions on Medical Takaful repricing.
- Strive to exceed customer expectations by providing exceptional service and resolving customer concern in Medical Takaful repricing efficiently and effectively.

**Job Requirements**:

- SPM and above
- Basic understanding of Takaful principles and certificate about Medical Takaful repricing processes.
- Proficiency in using computer systems, CRM software and other relevant tools is an added advantage.
- High School Diploma or Equivalent
- Experience in Customer Service or Call Center is added advantage
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to clearly and concisely communicate with customers.
- Active Listening Skills: Ability to actively listen to customer concern and questions, understanding their needs and concerns.

**Salary Package**:

- Basic: RM1,900

**Working Time**:

- Monday - Friday
- 9:00 AM - 6:00 PM

**Job Type**:
Contract 6 months

**Job Type**: Contract
Contract length: 6 months

Pay: RM1,900.00 per month

Schedule:

- Monday to Friday

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

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