Hotel Manager

1 week ago

Genting Highlands, Malaysia Reka Hotel Full time

**Responsibilities**:

- Supervise all aspects of hotel operations including front desk, housekeeping, maintenance, and food and beverage services.
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
- Collect payments and maintain records of budgets, funds and expenses.
- Welcome and register guests upon arrival.
- Resolve issues regarding hotel services, amenities, and policies.
- Complete and maintain any incident reports, daily activity reports, or other reports requested by the Management.
- Delegate responsibilities to staff to optimize productivity and efficiency.
- Develop knowledge, skills, and abilities of staff.
- Develop and implement effective marketing strategies to promote the hotel’s services and amenities.
- Coordinate with external parties including suppliers, travel agencies, and event/conference planners.
- Inspect facilities regularly and enforce strict compliance with health and safety regulations.
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Partaking in financial activities including establishing room rates, setting budgets and assigning funds to departments.
- Ensure safety and adherence to rules and regulations.
- Develop and execute marketing strategies for promoting the hotel’s convention hall, including planning and implementation of marketing campaigns to attract clients and increase bookings.
- Any other duties as and when assigned from time to time by the superior/management

**Requirements**:

- At least a Diploma in Business Administration, Hospitality Management or relevant field.
- Proven experience as a Hotel Manager or relevant role.
- Fluent in both Mandarin and English languages.
- In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
- Excellent knowledge of MS Office.
- Able to work on tight deadline.
- Proven leadership in a hospitality environment, with a track record of effectively managing teams and fostering a positive work culture.
- Able to work efficiently and swiftly to meet demands of fast-paced hospitality environment.
- Excellent communication and customer service with the ability to interact professionally with colleagues, superiors, guests, staff, and stakeholders from diverse background.
- Commitment to maintain a safe, clean, and welcoming environment for guests and staff.
- Detail-oriented with excellent organizational and time management skills.
- Able to work flexible hours, including nights, weekends, and holidays, as needed.
- Able to multi-task and work under pressure.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Genting Highlands: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Hotel Manager: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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