Hotel Operation Manager

1 week ago

Cameron Highlands, Malaysia HOTEL DE'LA FERNS SDN BHD Full time

Maintains a working knowledge of the property, special events on and near property, in order to advise guests and employees of same, and assists whenever possible
Develops SOP's and maintains a thorough and complete knowledge of all departmental and company procedures and assists in the administration of the hotel operations
Handles all guest requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated
Monitors cashiering transactions and post charges to guest accounts while making adjustments and corrections as necessary
Recommend new equipment and amenities to ensure safety and service objectives are met
Assist with the monitoring and ordering of operating supplies to ensure proper control and that the needs are met for the department along with the ability to facilitate guests' needs, and maintenance of quality standards
Assist with the evaluation and implementation of service and revenue programs such as up-sell incentives to promote quality and profitability in all areas of responsibility
Ensure the communication of work standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed while coordinating the efforts with the Hotel Operations trainer
Assist with training, facilitation and coaching direct reports in understanding their jobs and providing clear expectations
Facilitate the flow of information throughout the department, by assisting in organizing and presiding over daily pre-shifts, regularly scheduled meetings with all employees under his/her span of control
HOTEL
Bachelor's or Equivalent

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