Hotel Operation Manager

7 days ago

Cameron Highlands, Malaysia IPAO MANAGEMENT SDN BHD Full time

Responsibilities
- Leading and coaching of the daily front office operations and guest services
- Maintained standard services at all times to customers need by responding to their request promptly, efficiently and courteously.
- Prepare and reports monthly sales reports effectively and timely completion
- Ensure cleanliness standard are maintained
- Resolve guest complaint and emergencies effectively
- Responsible for overall hotels operation including planning, developing activities and monitor staff performance
- To ensure all SOP’s of training manuals are up to date and all staff are trained
- Oversee the complete hotel operations on day to day basis to assure optimum performance and continual improvement in guest service, sales and marketing and front office operations
- Responsible for keeping a perfect coordination between department and controlling their operation
- Develop new opportunities to meet industry trend, client needs and competition
- Develop and implement strategies sales plan and controlling cost to maximize hotel profitability
- Develop marketing analysis to identify customer requirements, price list and promotion activities to uplift business volume
- Assist sales and marketing department in advertising and promotions campaign
- Proposed sales presentation to potential customer or agencies effectively with a successful closing rate
- To ensure that budgets and revenues are monitored and met
- To work and achieve target set by management
- Meet regularly with all departments superior to maintain up to date knowledge of all guest issues, hotel activities, goals and action plans.
- Conduct all staff meeting and department meeting
- Ensure that all hotel activities are tied to budgets and business plans
- Supervise and assist staff with knowledge and experience in key hotel operation fundamentals
- Oversee customer feedback system and resolve guest problems quickly, efficiently and courteously

**Requirements**:

- Applicants must be willing to travel
- Preferably managers specializing in hotel customer services or equivalent
- Good organizational skills, ability to prioritize workload, able to work under pressure, meet deadlines and job expectations
- Good leadership with strong interpersonal skill and the ability to train and develop team members
- Able to create positive and effective working relationships with both guests and team members
- Excellent communication skills with passion to serve, model behavior of management, leadership and interpersonal skills
- Computer literature

**Job Types**: Full-time, Permanent, Contract

**Salary**: RM4,000.00 - RM7,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
Schedule:

- Day shift
Work Remotely:

- No

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