Client Success Executive

1 week ago

Kuala Lumpur, Malaysia JP Caliber Full time

**About the Role**

We are seeking a proactive and client-focused **Client Success Executive** to join our growing team. In this role, you will play a critical part in driving client satisfaction, retention, and the adoption of our products and services. You will act as a bridge between our clients and internal teams, ensuring every client receives a top-tier experience from onboarding through to renewal and expansion.

**Key Responsibilities**
- Manage the end-to-end client journey including onboarding, implementation, and ongoing support for a portfolio of clients.
- Foster strong relationships to ensure high levels of client retention and satisfaction.
- Liaise effectively with cross-functional internal teams such as Sales, Partnerships, Operations, and Development to deliver a seamless client experience.
- Understand client needs, identify upselling or cross-selling opportunities, and recommend initiatives to increase customer lifetime value.
- Maintain and optimize customer success metrics, processes, and reporting tools.
- Prepare client-ready reports and internal management updates.
- Support marketing and engagement activities (e.g., event coordination, campaign execution).

**Who You Are**
- A self-starter with a proactive “can-do” attitude and strong sense of ownership.
- A reliable team player who understands that your quality of work directly impacts your peers and clients.
- A fast learner who enjoys creative problem-solving and thrives in a fast-paced environment.
- Passionate about technology, innovation, and the dynamic culture of startups.
- Highly resourceful and able to find solutions with limited guidance - you're a true hustler

**You’ll Be a Great Fit If You Have**
- A strong academic track record and some internship or work experience in account management, client servicing, or related roles.
- Excellent attention to detail and a creative mindset.
- A natural ability to build relationships and a passion for delivering meaningful client experiences.
- Interest in rewards, recognition, and making a difference through meaningful engagement.

**Why Join Us?**
- Opportunity to grow with a dynamic, fast-paced, and collaborative team
- Exposure to client engagement strategies, startup culture, and cutting-edge platforms
- Career path with learning and development opportunities

If you’re passionate about client success and ready to make an impact, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- Current Salary:

- Expected Salary:
**Experience**:

- Customer Success: 1 year (required)

Work Location: In person

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