Client Success Executive

1 week ago

Kuala Lumpur, Malaysia JP Caliber Full time

**Client Success Executive (Hybrid, IT / HRMS background)**

As a Client Success Executive, You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.

**Responsibilities**
- Support overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, high levels of customer satisfaction
- Liaise with different internal stakeholders - Sales, Partnerships, Operations and Development teams to ensure an exceptional client delivery experience
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to constantly optimize internal processes
- Analyse and prepare reports for client reporting and internal management review
- Recommend initiatives for increasing customer lifetime value. Identity and recommend upsell or cross sell opportunities
- Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc - Support in marketing activities (e.g coordinating events etc) when required

**Skills **which will enable you to be a strong performer in this role are,
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are a hustler. You are resourceful. You get the job done

You make a **good fit** for this role if,
- Have work experience in account or client management roles
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You love interacting with people and making a difference through reward and recognition

**Job Types**: Full-time, Permanent

Pay: From RM4,500.00 per month

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Account management: 2 years (preferred)
- Client management: 2 years (required)
- SaaS: 1 year (preferred)

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