Client Success Executive

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Consultants Full time 60,000 - 120,000 per year

As an Client Success Executive,

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

Your responsibilities will include,

  • Support overall relationship with a portfolio of clients, which includes

managing on- boarding, implementation, client retention, high levels of

customer satisfaction

  • Liaise with different internal stakeholders – Sales, Partnerships, Operations

and Development teams to ensure an exceptional client delivery experience

  • Communicate effectively with both internal and external senior-level

management tounderstand customer needs, maximize retention and growth, and

communicate learnings

  • Maintain existing customer success metrics and data while looking for ways to

constantly optimize internal processes

  • Analyse and prepare reports for client reporting and internal management review
  • Recommend initiatives for increasing customer lifetime value. Identity and

recommend upsell or cross sell opportunities

  • Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc
  • Support in marketing activities (e.g coordinating events etc) when required
Requirements

Skills which will enable you to be a strong performer in this role are,

  • You communicate clearly. You write well. You are precise and can explain things

over the phone, e-mail, chat or in person

  • You are pro-active. You have a "can-do" attitude. You take ownership of the tasks

and clients assigned to you

  • You are a team-player. You recognise that the quality, speed and accuracy of your

work impacts the work done by the rest of the team

  • You are creative and enjoy solving problems. You love to learn new things

everyday yet remain cool under pressure

  • You are interested in technology and innovation. You like the start-up culture and

can match up to the pace of work

  • You are a hustler. You are resourceful. You get the job done
  • Min 2-4 yrs of experience in client success in SAAS/HRMS/IT/Technology companies only
Benefits
  1. Hybrid Wokring
  2. Health insurance
  3. Professional development
  4. Performance Bonus

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