Telesales Consultant scb

1 week ago

Kuala Lumpur, Malaysia Asian Technology Solutions Sdn Bhd Full time

**Industry: Banking / Financial Services**
**Location: Kuala Lumpur**

**KEY RESPONSIBILITIES**
- Achieve monthly targets through acquisition of new / existing customers, upselling and/or cross selling of Credit Card, Personal Loan, Balances products etc through outbound calls.
- Ensure prompt and timely call backs are made to clients as committed
- Develop a deep understanding of various products offered and process as relevant.

**STRATEGY**
- Support deepening and acquisition within personal client segment
- Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration
- Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both ETB clients
- Ensure prompt and timely call backs are made to clients as committed
- Optimise the usage of Diallers and Lead management system to drive greater performance
- Support fulfilment of online leads where applicable. Eg. online form drops offs
- Support S2S teams by improving conversion rate on referrals as applicable
- Drive adoption of digital offerings through promotion during telesales conversations
- Develop a deep understanding of various products offered and process as relevant

**BUSINESS**
- Achieve sales target as applicable
- Achieve all parameters sets as a part of job objective like Conversion rate, New sales revenue, etc
- Optimise campaign wise conversion rate, maximise agent occupancy and conversion rate on referrals from online and other channels
- Adhere to daily working schedule
- Meet applicable non-financial metrics as per scorecard. E.g. Sales error rate, Sales call quality score

**QUALIFICATIONS**
- At least 1- 2 years’ experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus
- Required certification or licensing to be in place basis the products to be sold over calls
- Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific,
- Languages; Good command over English or applicable local language
- Communication skills
- Upselling & Cross-Selling Skills

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person

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