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Portfolio Telesales

3 weeks ago

Kuala Lumpur, Malaysia Citi Full time

**Responsibilities**:

- Manage sales and deliver performance via telecommunications with customers
- Contact customers with needs via call and provide the best financial solution
- Introduce competitive products and financial services to enhnace customer's engagement with the bank
- Provide consultations and sell products so as to meet customer's financial needs
- Seek client acquisition in collaboration with Internet and mobile channels to expand new customer base
- Provide excellent customer service to maintain customer relationship and improve customer satisfaction
- Provide differentiated customer services and enhance market position
- Conduct inbound or outbound non-face-to-face consultation services and sales activities regarding loan products
- Achieve monthly goals by providing consultation on automatic/general extension to customers via non-face-to-face interactions
- Improve productivity via cross-selling and referral of loan products and maintain/manage customers via anti-attrition program
- Maintain/manage secured loan(mortgage etc.) customers via retention activities

**Qualifications**:

- Knowledge on the bank's products
- Consistently demonstrates clear and concise written and verbal communication skills
- Conveys ideas effectively in oral Tele-sales skill and persuasive/effective pitch skill Customer service-oriented mindset
- Proficient in Microsoft Office with an emphasis on MS Excel
- Tele-sales manner
- Preventive efforts to manage customer complaints
- Proactive attitude

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Consumer Sales
- **Job Family**:
Telesales
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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