Information Assistant

6 days ago

Sepang, Malaysia Malaysia Airports Holdings Berhad Full time

**Date**:17 Nov 2025

**Location**: Sepang, 10, MY, 64000

**Company**:Malaysia Airports Holdings Berhad** POSITION GENERAL SUMMARY**
- Presenting organization to customer and clients through all channel of communication. Responsible for the services to customers. Serve as a liaison between customers, clients and the Head of Facility. Ensure customers experience a smooth transition and an exceptional service level throughout. Use judgment and critical thinking to resolve issues and handle customer complaints.
- **ESSENTIAL POSITION FUNCTIONS**- Perform professional personality to greets customer
- Good on handling customer complaint
- Priorities any complaint and requests received from customer
- Provide excellent customer service to all customers, in person and on phone and to handle customers complaints & concerns raised
- Ensure smooth co-ordination & communication with retail team, Mall coordinator & customer for all services/repairs handled
- Able to give direction information on the Mall area
- Responsible & accountable for all customers any complaints received directly and indirectly from customer-
- General Administrative Duties- Ensure complaint forms are issued, handled & recorded promptly & clearly to facilitate easy follow-up & timely update by Mall coordinator
- Update oneself on a regular basis for product knowledge, updates & service information through brand website
- Perform regular & proper housekeeping practices to ensure Service Centre is kept clean & tidy at all times
- Perform ad-hoc duties & requests as required by management-
- **Key Challenges**:

- Language proficiency in English
- Language proficiency in Mandarin and Japanese is advantage
- Self-motivated with a positive attitude to work, willingness to learn, share and take instructions
- Good interpersonal skill to communicate with various customer
- Able to work under minimum supervision
- Willing to work on normal hours
- Computer literate-
- **Skills**:

- Passed good communication and interpersonal skills.
- Customer service oriented with pleasant personality.
- Good in both written and spoken Bahasa Malaysia and English
- Good communication in Mandarin and Japanese is added advantage
- Willing to perform work in shift and Public Holiday (if required)
- Proficient in computer literate is added advantage
- Possess passion and tenacity in delivering high levels of customer service and professionalism, good people and communications skills with a customer centric mind set-
- **Education**:

- SPM Certificate with:

- Bahasa Malaysia - Credit
- English - Pass
- Mathematics - Pass-
- **Relevant Industries**:

- **External**- Certificate holder with any relevant experience in the role or similar nature, OR
- SPM holder with a 1 year experience in the role or similar nature.-
- **Additional Information**:

- Open for Malaysian citizens only.
Applications should reach us by 24 November 2025.
Only the shortlisted will be notified.

**Job Segment**:Operations Manager, Facilities, Housekeeping, Operations, Healthcare, Hospitality, Customer Service

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