Sales & Customer Service Executive

18 hours ago

Johor Bahru, Malaysia Mr. Clean Hygiene Solutions Sdn Bhd Full time

**Job Overview**:
We are seeking a dynamic and customer-focused individual to join our team as a Sales & Customer Service Executive. In this role, you will play a key part in ensuring exceptional customer satisfaction while also driving sales for our cleaning and repair services.

**Responsibilities**

**Customer Service**:

- Respond promptly to customer inquiries via phone, WhatsApp, FB messenger, and in-person with good command of at least 3 main languages in Malaysia.
- Provide accurate information about our products & services.
- Address and resolve customer concerns or issues efficiently.
- Maintain a high level of professionalism and courtesy in all customer interactions.

**Sales**:

- Actively promote to new and existing customers.
- Identify sales opportunities and effectively communicate the value proposition of our services.
- Meet or exceed monthly sales targets.
- Collaborate with the technician team to ensure smooth scheduling and good customer experience.
- Assist in scheduling appointments and coordinating service requests.

**Administrative Tasks**:

- Maintain accurate and up-to-date customer records.
- Arrange working schedule for on-site working staff

**Qualifications**:

- Good command of Chinese, English and Malay language in both writing and speaking.
- Responsive to inquiry and can response in real-time
- Good attitude and courtesy characteristic are compulsory.
- Fast learner and humble
- Good communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Excellent organizational and multitasking abilities.
- Familiarity with problem solving skills
- Familiarity with Johor Bahru map and travel distance will be an advantage
- Diploma or degree holder

**Benefits**:

- Low basic salary plus high commission payoff structure to make sure your every additional effort counted.
- Very light working at home is possible on Sunday or public holiday for additional salary. Workaholic will be considered first.
- Opportunities to learn online marketing, electrical & mechanical knowledge of home appliances, customer serving skill, computer skill & etc
- Easy to communicate and play around as all staffs are young, cheerful and positive minded.

**How to Apply**:
Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

**Location**:

- Johor Bahru (preferred)

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