Operation Customer Services

2 weeks ago

Bukit Raja, Malaysia GMAX LOGISTICS (M) SDN BHD Full time

Assist Customer Experience Representatives in managing their day-to-day activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the customer. Provide Customers with status updates and excellent customer service.
- HANDLING CUSTOMER TRUE PHONE CALLS.
- PROVIDE ORDER TO SUPPLIER.
- MANAGED DELIVERY TRUCK, TO ENSURE TRUCK DELIVERED ON TIME.
- BUILD AND MAINTAIN CUSTOMER RELATIONSHIP AND IMPROVE CUSTOMER RETENTION.
- PROVIDE DIRECTIONS TO THE DRIVER.
- PROACTIVELY PROVIDE TRACKING UPDATE TO CUSTOMER.
- EFFECTIVELY MONITOR ALL LOAD ASSIGNED
- FAST LEARNER.

Pay: RM1,600.00 - RM1,800.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement

Schedule:

- Holidays
- Monday to Friday
- On call

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)

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